WHAT I DO IN MY SPARE TIME
HOBBIES
Website Design
Gaming
Graphics Design
Exercise
WORK LIFE
PROFESSIONAL EXPERIENCE
Technical Support Engineer
Stevenage & East Herts Council | 15/06/23 – Current
✓ Offered remote assistance to users who may be working from different locations, addressing issues without being physically present.
✓ Assisting with network-related issues, including connectivity problems, troubleshooting routers and switches, and ensuring proper network configurations.
✓ Plan and execute hardware and software upgrades, ensuring compatibility and minimal disruption to users.
✓ Analysed and diagnosed technical problems reported by customers, identifying the root cause of issues with hardware, software, or systems.
✓ Maintained detailed records of customer interactions, technical issues, and solutions. Contribute to the knowledge base with articles and FAQs for common problems.
✓ Responded to critical issues or outages promptly, coordinating with other teams to implement emergency fixes and minimise downtime.
Website Development and Web Hosting
MALKN Web Design | Sep 2022 – June 2023
✓ Collaborated with over 80 clients to understand their goals, target audience, and overall requirements for their website.
✓ Managing and supporting clients, assisting with server-related issues, troubleshooting, and responding to inquiries promptly.
✓ Using applications like cPanel, Direct Admin, Cloudflare, Linux, and Windows Server.
✓ Marketing clients’ businesses via Google My Business and Social Media Platforms.
✓ Monitor server performance, analyse resource usage, and optimise configurations to ensure efficient and reliable operation.
✓ Testing websites and web applications to identify bugs, inconsistencies, or issues that may impact user experience.
IT Technician
Howmet | June 2019 – Nov 2021
✓ Managed the department for 3 months in the absence of my manager.
✓ Worked with other departments to Implement a new system to increase productivity and workflow between engineering and the production floor.
✓ Using ITSM tools to keep track of work orders to meet the client’s needs and within the required SLA expectations
✓ Monitored and resolved security issues, both on users’ machines and server side.
✓ Providing excellent face-to-face and remote support to colleagues around the business.
Manager
Greene King | June 2017 – Dec 2020
✓ Managed the day-to-day operations of the pub, ensuring that all activities align with organisational goals and standards.
✓Recruited, trained, scheduled, and managed the staff, including bartenders, servers, kitchen staff, and cleaning personnel.
✓ Ensured the highest standards of cleanliness and safety in compliance with Environmental Health Officers.
✓ Established and monitored key performance indicators (KPIs) to evaluate the success of the pub in terms of sales, customer satisfaction, and operational efficiency.
✓ Monitored the budget, tracked expenses, and implemented cost control measures to optimise profitability.
SKILLS
• Server Administration
• Management
• Database Management
• Cloud Computing
• Marketing
• Graphics Design
• Project Management
• Network and Security
• Programming Languages
CERTIFICATES
EDUCATION
BACK-END DEVELOPER PROFESSIONAL CERTIFICATE
META / 2022 – 2023
Acquired the technical skills necessary for a qualified back-end developer, including proficiency in Python Syntax, Linux commands, Git, SQL, Version Control, Cloud Hosting, APIs, JSON, XML, and more. Construct a portfolio showcasing these skills and receive interview preparation, including insights into what to expect in engineering job interviews. Develop in-demand programming skills, gaining confidence in using code to solve problems effectively.
IT SUPPORT
GOOGLE / 2022 – 2023
Gained proficiency in day-to-day IT support tasks such as computer assembly, wireless networking, program installation, and customer service. Develop expertise in providing comprehensive customer support, covering problem identification, troubleshooting, and debugging. Acquire skills in utilising systems like Linux, Domain Name Systems, Command-Line Interface, and Binary Code.
PROJECT MANAGEMENT: PROFESSIONAL CERTIFICATE
GOOGLE / 2022 – 2022
Acquired a comprehensive understanding of project management practices and skills. Learn to create impactful project documentation across phases, delve into Agile foundations, specifically implementing Scrum events, building artifacts, and understanding roles. Apply strategic communication, problem-solving, and stakeholder management in practical scenarios.
LEVEL 3 GAMES DEVELOPMENT
CAMBRIDGE COLLEGE / 2015 – 2017
Learned skills such as programming languages like C++ or C#, game design principles, proficiency in engines like Unity or Unreal, 3D modelling, physics, audio design, project management, and the ability to create compelling narratives, fostering a comprehensive understanding of the field and preparing students for diverse roles in the game industry.